Write to us and a person reads it.
There is no ticket number, no chatbot and no phone tree. One address, read by a human, usually answered the same day.
Last updated 30 October 2026. Modern Era Brands LLC, trading as Nuzz, of Castle Rock, Colorado. Contact hello@nuzzpet.com.
The address
hello@nuzzpet.com. That is the only one. It reaches a person rather than a queue, and it is the same address on your receipt, in our terms and at the foot of every page here.
How fast
Usually the same day. We are in Colorado, so if you write late at night further east you may be waiting until morning. If something has gone wrong with an order, say so in the first line and it gets answered first.
What to include
Your order number if you have one. It looks like NZ followed by eight characters and it is in the subject line of your confirmation email. If something arrived broken, a photograph saves a round trip: for most things we ship a replacement straight away and tell you to keep or bin the broken one, because return postage on a small item costs more than the item.
Why there is no telephone number
A number nobody answers is worse than no number at all. Everything goes through email, which has the side effect that every answer you get from us is written down and you can hold us to it.
Where we are
Modern Era Brands LLC, trading as Nuzz, of Castle Rock, Colorado. Our postal address is 220 S Wilcox St #565, Castle Rock, CO 80104. Post reaches us, though email is faster for anything about an order.
The pages that answer most of it already
These are more specific than anything we could fit in a reply: returns and refunds, shipping, privacy and terms.